Privacy Policy

Last Updated: March 27, 2026

Welcome to Meniura. We value your privacy and are committed to protecting your personal data in accordance with the Saudi Personal Data Protection Law (PDPL) and applicable international regulations. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Data Controller

Meniura is the data controller responsible for the processing of your personal data. For any privacy-related inquiries, please contact us at: support@meniura.com

2. Information We Collect

We collect different types of information to provide and improve our services:

a. Account Information (Business Owners)

  • Full name and email address
  • Mobile phone number
  • Company or restaurant name and commercial registration (if applicable)
  • Business address

b. Customer Information (Digital Menu Visitors)

  • Name and phone number (when placing an order or creating an account)
  • Delivery address (for delivery orders only)
  • Order preferences and purchase history

c. Usage Data (Collected Automatically)

  • Login records and platform activity
  • Browser type, device, and operating system
  • Internet Protocol (IP) address
  • Pages visited and session duration

d. Business Data

  • Menu items, pricing, and images entered
  • Order and financial transaction data
  • Branch and staff information
  • Digital menu settings and customizations

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contract Performance: To provide the services agreed upon in your subscription
  • Consent: When you explicitly consent to the collection of certain data (e.g., consent checkbox at checkout)
  • Legitimate Interest: To improve our services and ensure platform security
  • Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

  • Service Delivery: Creating and managing your account, operating the digital menu, processing orders, and delivering orders via WhatsApp
  • Service Improvement: Analyzing usage patterns to develop and enhance our platform and user experience
  • Communication: Sending important notifications, service updates, order confirmations, and technical support
  • Security: Protecting your account and preventing fraud and unauthorized activities
  • Analytics: Generating aggregated reports and statistics for business owners about their menu performance
  • Legal Compliance: Complying with applicable laws and regulations in the Kingdom of Saudi Arabia

5. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data only in the following cases:

  • Service Providers: Trusted partners who help us operate our services (cloud hosting, payment gateways, messaging services)
  • Business Owner: Order data is shared with the restaurant/cafe you ordered from to process your order
  • Analytics Services: We use Google Analytics and similar tools for usage analysis (anonymized data)
  • Legal Requirements: When requested by competent government authorities in accordance with Saudi regulations
  • Rights Protection: When necessary to protect our rights or the safety of our users

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Data encryption in transit using TLS 1.2+ protocol
  • Password encryption using Bcrypt hashing algorithm
  • Encrypted daily data backups
  • Access restricted on a least-privilege basis
  • Continuous system monitoring and periodic security testing
  • Protection against CSRF, XSS, and SQL Injection attacks

7. Cookies

We use cookies and similar technologies to improve your experience:

  • Essential Cookies: Necessary for the platform to function (login, cart, language preferences)
  • Functional Cookies: To remember your settings and personalize your experience
  • Analytics Cookies: To understand how the platform is used and improve it (can be disabled)

You can manage your cookie preferences through your browser settings.

8. Your Rights

In accordance with the Saudi Personal Data Protection Law (PDPL), you have the following rights:

  • Right of Access: Access your personal data and know how it is processed
  • Right to Rectification: Request correction of inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data (subject to legal and contractual obligations)
  • Right to Object: Object to the processing of your data for certain purposes
  • Right to Portability: Request transfer of your data to another service provider in a machine-readable format
  • Right to Withdraw Consent: Withdraw your consent to data processing at any time

To exercise any of these rights, contact us at: support@meniura.com

9. Data Retention

  • Account Data: Retained as long as your account is active
  • Order Data: Retained for 3 years for accounting and legal purposes
  • Analytics Data: Retained for 24 months in anonymized form
  • After Account Cancellation: Data deleted within 90 days, except legally required data

10. International Data Transfers

Your data may be stored on servers outside the Kingdom of Saudi Arabia. In such cases, we take the necessary steps to ensure an adequate level of protection in accordance with PDPL requirements, including contracting with service providers who adhere to equivalent data protection standards.

11. Children's Data Protection

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that we have collected a child's data, we will delete it immediately.

12. Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes via email or through a prominent notice on our platform at least 30 days before they take effect. Your continued use of the platform after the update constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions or inquiries about this Privacy Policy or how we handle your data, please contact us via: